Last updated: 12 December 2025
Welcome to Duggal Eye Hospital, Jalandhar (“we“, “us“, “our“), an NABH-accredited super-specialty eye hospital in Jalandhar city of Punjab, India. By accessing or using https://duggaleyehospital.com/ and any pages that link to these Terms (the “Site“), you agree to these Terms of Use.
If you disagree, please do not use the Site.
1) Who are we?
Duggal Eye Hospital, Jalandhar, a Super Specialty Eye Hospital on the location Kishanpura Chowk, Jalandhar, Punjab 144008. For contact details and our DPDP Act Grievance Officer, see the Contact section.
2) Site purpose & medical disclaimer (crucial)
- The Site is for general information and education only about eye health, eyecare, and our affiliate services.
- No medical advice: Nothing on the Site (including text, images, videos, downloads, messages) is medical advice or a substitute for an in-person examination, diagnosis, or treatment by a qualified ophthalmologist.
- No outcomes guarantee: Clinical outcomes vary person to person; identical results are not promised or guaranteed.
- Emergencies: Call local emergency services or visit the nearest hospital.
3) No legal advice / no legal engagement
- Site content is provided “as is” for general information and does not constitute legal advice or opinion.
- Viewing or using the Site does not create any lawyer–client or other legal relationship.
4) Eligibility & acceptable use
You agree not to:
- breach any applicable law, regulation, or NABH/medical ethics guidelines;
- interfere with Site security or attempt to access accounts/data not intended for you;
- upload malware, automate scraping, or overload the Site;
- post unlawful, infringing, defamatory, or harmful content.
We may suspend/limit access for suspected misuse.
5) Your submissions & communications
When you contact us (forms, email, phone, WhatsApp), you confirm the information is accurate and that you have the right to share it. You authorise us to use it in accordance with our Privacy Policy to respond, schedule, and support your care. Do not send sensitive data you are not comfortable sharing electronically.
6) Appointments, deposits & cancellations (if applicable)
If appointments, diagnostics, or surgeries require deposits/fees:
- We will inform you of the fees, cancellation windows, and any non-refundable components before you make payment.
- Clinical suitability for procedures (e.g., LASIK, ICL, CLEAR, PRESBYOND) is determined only after an eye doctor’s evaluation and diagnostics; booking does not guarantee eligibility.
7) Intellectual property
All Site content (text, graphics, logos, photos, videos, brochures, trademarks) is owned by or licensed to us and protected by law. You may view but not download for personal, non-commercial use only; no reproduction, modification, distribution, or derivative works without prior written consent.
8) Third-party links & tools
We may link to third-party sites (maps, insurers, payment gateways, platforms). We do not control or endorse them and are not responsible for their content or practices. Use at your discretion after reviewing their terms and privacy policies.
9) Privacy, cookies & WhatsApp
Our Privacy Policy and Cookie Policy also govern your use of the Site. By clicking any WhatsApp or messaging button or CTA, you consent to receiving messages relevant to your enquiry/appointment (you can opt out later).
10) Warranty disclaimer
To the fullest extent permitted by Indian and Punjab laws, the Site and its content are provided “as is” and “as available” without warranties of any kind (express or implied), including accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement.
11) Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, goodwill, or business interruption, arising from or related to your use of (or inability to use) the Site. Where liability cannot be excluded, it is limited to INR 1,000 or the minimum extent permitted by law.
12) Indemnity
You agree to indemnify and hold us harmless from claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Site.
13) Changes to the Site or Terms
We may update the Site or these Terms at any time. Changes take effect when posted with a new “Last updated” date. Continued use means you accept the updated Terms.
14) Governing law & jurisdiction
The laws of India and the laws of the State of Punjab govern these Terms. Courts at Jalandhar, Punjab, have exclusive jurisdiction, subject to applicable law.
15) Contact & Grievance Officer (DPDP Act)
Grievance Officer: Sonia Sharma
Email:duggaleyehospitaljalandhar@gmail.com
Phone/WhatsApp: +91-+91 91159 00808
Postal Address: B-8 (286), Kishan Pura Chowk, Hoshiarpur Road, Kishanpura,
Jalandhar, Punjab — 144004
We aim to acknowledge grievances within 72 working hours and resolve them within 30 business days.